Vehicle Lease and/or Finance Customer FAQ

Comprehensive answers to guide your vehicle leasing journey with confidence and clarity.

  • For questions about payments, statements, mileage, lease-end options, or account changes, please contact us at the number provided below.

    For vehicle service or warranty questions, contact your dealership.

  • Your first payment was made at time of delivery, and your second payment is typically due 30 days after delivery of your vehicle. Your exact due date and payment amount are shown in your lease agreement.

  • In most cases, yes. Contact your leasing company to discuss changing your due date.

  • Missing a payment may result in late fees and could impact on your credit. If you anticipate difficulty making a payment, contact Lending Alliance Finance as soon as possible — early communication is always best.

  • Yes. You must maintain full insurance coverage on your vehicle for the entire term, including:

    • Collision, Comprehensive, and Liability (minimum limits apply)

    ‘Lending Alliance Finance must be listed as a Lessor on your Lease policy.

  • You are responsible for keeping the vehicle properly maintained according to the manufacturer’s recommended service schedule.

    Regular maintenance helps avoid excess wear charges at lease end. See summary of excess wear and tear below.

  • Report any accident to your insurance company immediately and have repairs completed at an authorized repair facility.

    If the vehicle is written off, your insurance settlement will be applied to the lease balance and you will need to pay any outstanding balance (if applicable).

  • If you exceed your contracted mileage, an excess mileage charge will apply at lease end. You can monitor your mileage throughout the lease to avoid surprises.

  • Early termination is possible but may involve additional costs. Contact Lending Alliance Finance at 1.833.861.0376 or email at customerservice@lendingalliancefinance.com.

  • Notify your leasing company immediately to ensure you continue receiving important account and lease-end communications.

    If you move out of province, you must notify Lending Alliance Finance immediately with new address and provide your updated insurance and registration from that new province. Policy must remain compliant with Lending Alliance Finance requirements noted on contract.

  • If the customer passes away, a family member or executor should contact the leasing company as soon as possible. The leasing company will guide them through the available options, which may include:

    • Returning the vehicle

    • Transferring the lease (if eligible)

    • Paying out the lease balance

    Each situation is reviewed individually, and required documentation may include a death certificate and proof of estate authority.

  • Only the individuals listed on the lease agreement are legally responsible for the vehicle.

    Additional drivers may be permitted by your insurance provider, but lease ownership cannot be changed without formal approval.

  • Leased vehicles cannot be sold without first purchasing the vehicle from the leasing company.

    Contact your leasing company for the current buyout amount and instructions.

  • You have a few options at the end of your lease.

    1. Upgrade to another vehicle ( new application required )

    2. Keep the vehicle and pay applicable residual costs, fees and taxes as noted in your lease agreement

    3. Return the Vehicle. Vehicle must be returned in the same condition as when the lease began (except for normal wear and tear) to the original dealer or at such location as you may direct. Excess wear and tear costs or excess kilometres or any unpaid or overdue amounts under this lease may be applicable and due prior to returning the vehicle.

    Lending Alliance Finance will start to reach out to you starting 120 days prior to your lease end date. If you have any questions in advance, please feel free to contact us at the information noted above.

    A lease-end inspection will determine any excess wear charges.

    Excessive wear and tear will include the following: List is a summary and may not be fully inclusive of all potential costs

    • Damage to the Major Driveline components (engine, transmission, differential);

    • Dents, scratches, cracks, rips, holes, tears, leaks or rust;

    • Structural damage to the vehicle’s frame;

    • Damage to the vehicle that is beyond ordinary wear and tear;

    • Missing parts or accessories, including factory equipment installed in the vehicle or maintenance booklets;

    • Missing tires or tires that are of lesser quality than the original tires or that have less than 3.2 millimetres tread remaining;

    • Water damage;

    • Electrical or mechanical parts not working;

    • All broken or burned-out lights and all chipped, cracked or broken glass that has been tinted;

    • Any damage that makes the vehicle unsafe or unlawful to operate;

    • And damage which would be covered by insurance whether or not insurance is in force. Bald or mismatched tires

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